Category: Social Workplace Conference

According to the Global Coworking Survey, co-produced by SocialWorkplaces.com and Deskmag, close to 80% of the coworking spaces in the UK are planning to expand in the near future.

For almost half of the recorded spaces, this expansion would include establishing new locations.

From our results, we also found that surface space is more substantial in the UK : 9.235 sqft on average in Britain as opposed to 7.955 sqft globally.

UK coworking spaces’ capacity is on average 12% higher than the average in the rest of the world, with 43% of the spaces hosting more than 50 workers, as opposed to 38% worldwide.

Details, statistics and data on coworking in the UK can be downloaded here below  :

Download UK Coworking Survey

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Established in 1997, Towergate Insurance has set itself apart from other agencies by providing specialist insurance products to sections of the market that require out-of-the-ordinary cover, such as skydiving insurance.

Towergate caught our attention when they published an infographic titled: An Infographic guide to coworking for Businesses. As we explore the future of the workplace, coworking is a major part of the evolution of the workplace, and we wanted to now a bit more about how traditional business sectors, like insurance, experience coworking. We caught up with Nick Colman and Kira O’Sullivan from Towergate to find out more about their experience with coworking and the changes in the workplace that are affecting some of the most traditional businesses today.

Towergate employs experts in various fields of insurance. What are some of the major changes you have seen taking place in contemporary company culture?

Our offerings change to reflect and to also address the constantly evolving business insurance requirements.

One area of change has been with regards to more and more mobile businesses, which usually have employees who work flexibly between different offices, and also those who use coworking spaces. These people all require coverage that meets their needs while move, for which we’ve created specific insurance coverage.

Do Towergate employees work in a coworking space?

Being a large company of over 4,000 employees, we don’t work in coworking spaces. However, we have increased the number of hot desks throughout our offices, as more and more employees work in between offices and often interact with different teams. We have break-out areas in our offices that also allow teams to get together and bounce ideas off one another in a space more conducive to creativity.

The majority of our working days are spent at the office, however we also do try to make the most out of our local area. For example, we might go to a local coffee shop for a quick meeting. We also organize team days at dedicated spaces such as ETC venues and attend seminars and talks, which are often held in coworking spaces.

Your infographic, “A guide to coworking for businesses” touches on a topic that is at the forefront of discussions regarding contemporary workspace culture. In your opinion, will coworking, or flexible workspaces, be an integral part of the future of big business and corporations?

We see both the economical and creative value in coworking and flexible workspaces. Workspace is certainly at a premium in urban areas, and as we’ve seen at Towergate, which is also likely the case with many national and international companies, employees often work with those based in different locations and often need to be more mobile.

Towergate Insurance Infographic

As a result, these employees don’t need a desk in one fixed location. Coworking and flexible workspaces also enable employees to meet individuals that they may not work with directly, which should encourage innovation and a more cohesive company culture.

Have these workplace transformations changed the insurance sector?

Being a relatively “old school” scene, the insurance industry hasn’t yet been fully impacted by the workplace transformation. However, as mentioned earlier, we do see a change in the way employees interact more frequently with those based in different locations. Flexibility fosters creative thinking, cross-team collaboration and a more pleasant work environment.

Do you think it’s more difficult for more conservative businesses (like real estate, banking, etc.) sectors to adopt?

Yes. As much truth as there may be some stereotypes, the misconception that flexible workspaces are only suited to trendy start-up style companies just isn’t the case. However, change takes time and well-established businesses often just need more time, and, particularly in the case of banks and insurance companies, to fully understand the cost benefits of such changes!

According to your infographic, 75% of the workforce will be comprised of Millennials by 2025. What does this mean for the future of older workers?

I don’t see any particular reason as to why older workers need to struggle. It all comes down to understanding the tools that you are working with. That can sometimes be a struggle but isn’t necessarily a generational issue.

Nobody is born knowing how to use Twitter or Excel! Those who are open to learning and embracing progress should have no difficulty with change – and this applies to all ‘change’, including the general move towards more flexible working environments.

Workplace Insight is one of the most widely read magazines concerning “the built environment”. We spoke with Insight’s publisher, Mark Eltringham, to get an idea of what the future of work looks like from the perspective of one of the biggest magazines covering the movement today.

You have been working as a writer, editor and marketing professional for over twenty years, what are some of the major changes you have witnesses in the workplace from this perspective?

One of the interesting things about the sector is about how much it has changed and yet also how little. Many of the debates that rage now about things like flexible working, wellbeing, inclusive design, collaborative work and making the business case for office design have been with us for decades. At the same time, we have seen the office’s role shift dramatically, not least in becoming just one of the spaces in which work gets done The workplace now is both physical and technological.

In terms of the physical design of spaces, the most important change has been the growing irrelevance of the desk. Just as people now work increasingly at home, in cafes and wherever, so offices now look more and more like those spaces. People still work at desks, but not as much as they did and they certainly don’t work on vast workstations with tons of paper and huge desktop computers. That is why it’s interesting to see sit-stand desks gain such relevance.      

As a publisher, why is it so important for us to have written commentary and regular discussion about the workplace?

The important thing is to be part of a community. Traditional journals still have a role to play but they’re different beasts to what happens online. That is where the dialogue happens and it is where you discover the dynamics of a sector. One thing that I think goes underappreciated is just how influential this world is, because when we carry out our analyses of where people go to for information, we always discover that there are key individuals who command a bigger audience than the traditional trade media. It is these communities that shape the world.

Workplace Insight has published numerous case studies outlining developments from space design to the role that real estate plays in the future of work. Based on these studies, and your own experience, how has the role of the real estate industry transformed in relation to the contemporary workplace?

Mark Eltringham

Up until recently, I don’t think it has. It has always had difficulty adjusting its business model to a rapidly changing world. In my view, the dead giveaway is its continuing adherence to the idea of space standards which are a relic of the days of one person and one desk. They are still useful, but increasingly irrelevant as offices become more about the utilisation of space and less about occupation.

I know the issue of lease lengths continues to be a challenge but I think it is the idea of space standards that suggests they are at odds with the realities of what firms – especially startups and TMT firms – want from offices.

I know the issue of lease lengths continues to be a challenge, but I think it is the idea of space standards that suggests they are still at odds with the realities of what firms, especially startups and TMT firms, want from offices.

This is the gap now filled by firms like WeWork who understand that a growing number of firms consume offices as a service.      

From the perspective of Workplace Insight, what are some of the needs of today’s workers? Are people becoming more satisfied with the way that they work, or are there still changes that need to be made? If so, what are they?

If anything, people appear to be less satisfied. You can speculate as to why that might be, but my guess would be the incursion of work into their once free time and the fact they often do this willingly and sometimes don’t acknowledge it. There is also a growing uncertainty about jobs and pay, alongside mundane working environments, an inability to escape the noise and intrusions of their coworkers, lack of opportunities, lack of flexible working in addition to the physical and psychological impact of modern working life.

We have come a long way from the days of workers holed up in their cubicles, and more and more offices are choosing the open space plan. What do you think was the catalyst for this change? Do you think the coworking movement has played a major role in how office space is designed today? If so, why is that?

Open plan is popular because it makes good business sense. I know firms like to sell it on the basis of collaborative work which is probably true in many cases, but their main drivers are clearly that it is cheap and easy.

I think coworking’s day is yet to come in terms of its influence on mainstream office design, although that will change very soon.

In addition to coworking becoming increasingly popular, many major corporations are adopting the coworking model as well. Do you consider these changes in the corporate workplace as effective, or do you think that larger enterprises still have a long way to go when it comes to changing company culture for the better?

I think I would have to challenge what is meant by “better”. I don’t think there is a continuum of evolution towards an idealised working environment and culture. What is exciting is the fact that firms have the choice of more forms of working and workplaces, even though many still may not acknowledge the fact and may not know how to match that up to their culture and ambitions.

Workplace Insight often covers design and the role it plays in workplace wellbeing. Can you tell us a bit about some of the trends you are currently seeing in workplace architecture? How does design encourage wellness in the workplace? And on the same note, in what ways does design improve productivity?

Design doesn’t improve productivity on its own. People can be happy and productive in badly designed offices and unhappy and ineffective in well-designed offices. The important thing is to create a working culture that meets peoples’ needs and then design a workspace that expresses that culture and fosters productivity and happiness.

I would make a similar point about wellness. Designed solutions are often important but secondary to managed and cultural solutions. The perfect example is sit-stand desking, which is a great product but only effective when people are encouraged to stand and move in the first place.

Many workplaces now have their own “third spaces” such as cafes, relaxation rooms. Do you think that this a positive change? Or do you think it blurs the line between work/life balance?

It’s been around for some time, and it’s undoubtedly positive as it allows people to shift their focus, work in a different way and even take time out. Whether this affects their work/life balance I have less of an idea. I think that it is something that we have to choose.

We are hearing rumors that the workplace of the future will be “office-less”. Do you think that we will one day be without a physical workplace? If so, do you think that this would benefit workers, or is having a meeting point essential to creating company culture and productive employees.

I’ve been hearing about the death of the office for as long as I’ve worked in the sector and it’s as much nonsense now as it was twenty years ago. The proof is in the lack of Grade A office space in major cities and also in the decision by companies like Google, Apple and Facebook to invest in huge new office complexes.

The reasons are both practical and linked to human nature. A lot of research has been done into what makes people happy, productive and collaborative, and a lot of it is linked to being around other people and feeling part of something. That is not to say that the role and emphasis of the physical workplace haven’t changed, but offices will be with us in one form or other while we remain human.

We caught up with Vanessa Butz, Managing Director at Interchange, a new full-service coworking and events space based in the heart of Camden, London, which provides companies and entrepreneurs with the ideal framework for creativity and growth. Before working with Interchange, Vanessa helped build up the community at Factory, one of Berlin’s largest tech spaces to date.

London is a major business center and also home to numerous large corporations. Would you say that your space is marketed to this crowd? If so, why?

Interchange is mainly aimed at creative, fast-growth companies, who are looking for an inspiring working environment that will support them from startup through to scale-up. However, we have also had interest from companies of all sizes, including major corporations, a number of which have moved specific innovation teams into our space.

Would Interchange be defined as a facility, service, or a hospitality provider? If so, why is that?

It’s is a mix of all three really. Interchange is a coworking office, as well as an events and networking space. We also provide our tenants and visitors with a range of other facilities, as well as access to advice and support.

Furthermore, the main Interchange sites are located at the heart of Camden, which has over 28 million visitors a year, and is London’s third largest business district, after the City and Westminster. The location helps our tenants to stay connected via the central location and great transport links.

What types of members do you have so far, and are any of them new to the open workspace model? If so, how are they adapting to the concept?

We have a wide range of members, spanning industries such as design and marketing, healthcare and fintech, including accelerators and VC companies. Some are new to the open workspace model and some have moved from other coworking spaces, but all are adapting well. Ultimately it’s about finding the right fit.

Some of our current members include a healthcare startup, Doctify, who help to connect patients to healthcare professionals. We are also home to Osper, a mobile banking platform for young people, and IncuBus, which is a pre-accelerator for startups.

Has it been challenging to attract people to the space? And what do you think needs to happen in order to educate potential members about the benefits of Social Workplaces?

We generally feel that in London especially, that there is high demand for shared workspaces that meet the needs and expectations of potential tenants. Most companies and individuals, particularly startups, have a good understanding of why it’s beneficial to work in shared spaces, including the access to support, networking opportunities and inspiring atmosphere they can provide.

When you were developing Interchange, was design a major consideration? What types of design influenced the process? For example, did you focus on different types of third spaces such as a restaurant of a café? 

Vanessa Lee Butz , Managing Director at Interchange

One of our buildings, ‘Atrium’, is still under construction, but once complete, Interchange will offer over 84,000 square foot of coworking space. We will also have a number of exciting facilities available on-site, including a restaurant, cafe, bar, and gym.

The Camden buildings have been designed by DRS under the creative direction of Tom Dixon, an acclaimed British designer whose past work includes Shoreditch House and Mondrian Hotel.

In your opinion, why do you think that corporate players are now looking to leave their offices? What are they missing in the more traditional environments ?

We’ve definitely seen a trend over the last few years of larger, corporate companies becoming interested in what startups are doing and the way in which they work, particularly in relation to innovative business practices and new technologies. Coworking is a big part of this, as it encourages openness, creativity and collaboration. Interchange provides a framework for these elements and is therefore an ideal space, whether for a one-man startup or a satellite team of a larger company.

Do you provide any additional services for your members? Have you curated these programs to certain types of professionals, or are they more open?

As part of the wider Interchange offering, we run regular events, workshops, talks and training sessions from our events space, which anyone can attend. Additionally, our tenants also have the unique opportunity to establish their own retail space in the iconic Camden Markets, from which they can showcase and sell their products.

In 2013, Louis Lebbos and Muhammed Mekki, the two founding partners of AstroLabs, organized SOS, known in full as, Scaling Online Startups. The training program included more than 130 startups in the MENA region, from the United Arab Emirates to Qatar, Kuwait and also up to Saudi Arabia.

The project gave them a deeper look into the entrepreneurial scene in the Middle East, causing them to realize that that there was a need for social workspace and technology hub in the region. Their vision was to create a platform from which a strong community of entrepreneurs could gather and support one another to develop disruptive businesses.

We spoke with Tiberiu Iacomi, Tech Hub coordinator at AstroLabs, about the development of their space in Dubai. Since their opening in April 2015, the first Google-partnered coworking space in the MENA region with more than 60 startups with founders from 27 countries.

Hi, Tiberiu. What does the current entrepreneurial scene look like in Dubai? 

There is an exponential growth in the number of tech startups in Dubai and entrepreneurs are looking more towards the potential of developing their businesses, both in the region and on a global scale. So far, AstroLabs has received more than 400 applications since their official launch, and some of our events, like Startup Weekend Dubai, had 100+ participants who are all emerging entrepreneurs.

How did you come to decide to partner with Google?

Given that entrepreneurs in Dubai and throughout the MENA region now consider digital technologies as the key to scaling up their startups on a global level, the partnership with Google for Entrepreneurs was a natural step. The fact that GFE has developed a network of more than 20 Tech Hubs all over the world (US, Europe, Asia, Africa) as well as a series of training programs such as the Silicon Valley Blackbox Connect or the GFEX (GFE Exchange Program) is giving the startups based at AstroLabs access to a global network.

Last but not least, within its mentorship network, AstroLabs has attracted 12 mentors from the Google MENA office in Dubai, who are experts in a wide range of digital topic from analytics to advertising and up to mobile development.

Google is a major pioneer of the transforming workplace, has that influenced AstroLabs?

Definitely. One is able to see a series of the Google principles on workplace design embedded in how the AstroLabs hub was built and also in the way the community of entrepreneurs is shaping itself as one of the most collaborative groups of tech people in Dubai. From the 80-20 approach of dividing work time, and also mixing in relaxation and focusing energy into the multicultural exchange of ideas, the AstroLabs hub is a space that harnesses and enhances brainstorming and feedback across more than 15 industries and between amazing individuals from 27 different countries.

From the 80-20 approach of dividing work time, and also mixing in relaxation and focusing energy into the multicultural exchange of ideas, the AstroLabs hub is a space that harnesses and enhances brainstorming and feedback across more than 15 industries, between amazing individuals from 27 different countries.

What are some of the traits of AstroLabs that ensure success? Does your space incorporate third spaces, like breakout rooms, a café, or is it more focused on team-based office, etc.?

The inspiration of AstroLabs stems from the astrolabe, the navigation tool invented by the Arab people in ancient times, which extends to the modern idea that entrepreneurship can be a successful journey if proper guidance is provided.

The hub has spaces such as the shared area, which is an open space where entrepreneurs can ask for advice or offer feedback to each other. There is also a coffee boutique called 59 Degrees where they can socialize, meeting rooms where they meet with mentors on a weekly basis, the device lab where they can test their websites and apps on a variety of devices and, last but not least, the conference room where they can take part in the classes organized by the AstroLabs Academy on digital topics (ranging from SEO to Google Analytics and up to online marketing) or in events such as the Google Design Sprint or a Youtube Creators’ Day.

Have open workspaces influenced the real estate industry sector in Dubai? For example, in the United States, open and shared spaces play a role in revitalizing neighborhoods. Do workspaces play a similar role in your region? If not, what type of role do they play?

Tiberiu Iacomi, Tech Hub Coordinator

Incubators, accelerators, and coworking spaces are on the rise in Dubai and, as a result, they are impacting the economic and education sectors. First and foremost their impact on a macro level creates a more entrepreneurial society which can be more relevant in the global economy. At a local level, because startups are creating new jobs and new areas of recruitment and learning – considering only startups are based at AstroLabs, one can see there have been more than 100 jobs created and promoted through our Startup Jobs portal on the AstroLabs website.

Secondly, more universities are creating entrepreneurship courses or full degrees while more students with business degrees are inclined to set up their own startup after they graduate. At AstroLabs, we’re seeing an increase in inquiries, applications and, implicitly, startups that are founded by recent graduates from business schools.

As for the impact on the real-estate sector, I believe it’s too early to estimate.

How is work approached in Dubai, is a more traditional 9-5 approach or is the concept of social workplaces widely accepted? What are some of the specific needs of entrepreneurs in the MENA region? 

The coworking and open workspace concept is an up and coming trend in Dubai. It is not only accepted, but also embraced by more and more people coming from various backgrounds, from working professionals to freelancers, as well as budding entrepreneurs and full-time entrepreneurs.
The main differentiation point of AstroLabs is that it is a coworking space that is more than a space for its community of entrepreneurs – it’s a meeting point for brilliant minds. It’s also the starting point in the journey for scaling at a global level.

Is there anything that AstroLabs does for their workers that other office providers can’t?

AstroLabs adds knowledge resources, from feedback sessions amongst the entrepreneurs, to mentorship sessions with experts. We also offer classes, workshops, and events on the most relevant business and digital topics.

What types of members do you have? Are they typically self-employed, or from more corporate entities?

All of our members are full-time entrepreneurs dedicated to building and developing their startups.

Why do you think corporations would be attracted to a place like AstroLabs?

Corporations nowadays need to develop an internal innovation engine to ensure they stay relevant in the market. A place such as AstroLabs is a hub where their people can take part in events and courses that can refresh their perspective on how digital technologies can make them better understand their customers and the way new markets and new niches emerge.

What kinds of services do you offer your members?

Due to the partnership with the DMCC Free Zone  (which is the largest free zone in the world), we are able to offer licenses to the startups that are selected at AstroLabs, which is an essential point in their development.

More than that, we are creating the collaboration frameworks for the entrepreneurs to establish partnerships, interact with mentors, learn how to shape their business models and, ultimately, participate in pitching events with organizations such as 500 Startups.

How do you envision the future workspace in the MENA region?

Open, definitely. And more than open, open across cities in the sense that entrepreneurs will start sharing more and more their experiences from AstroLabs Dubai across UAE and MENA and outside the region.

Entrepreneurs from AstroLabs have been traveling and working from hubs such as Galvanize San Francisco, Campus London or Campus Madrid so the future workspace in the MENA region is not only an open physical space but also a global virtual workspace.

Globally renowned expert on the impact of the built environment on business performance, Despina Katsikakis, is a major player in transforming how we understand today’s workplace. Interested in the ways in which physical environments affect both user experience and their impact on business, Despina has worked with developers, funds and their design teams on how to “differentiate and future proof award winning schemes globally”. Recently a speaker at the first Social Workplace Conference in London, we spoke with Despina about the ways in which the contemporary office can create all inclusive work environments and why events like Social Workplace are so important to the future of work.

Hi, Despina. You have a lot of experience helping large enterprises, like Barclays, to reinvent their idea of the workplace. What types of projects are you currently working on?

I worked with Barclays to help them understand the best way to utilize space as a way to change behaviors, support innovation, as well as co-creation. In addition to that project, I am doing a similar project with another bank at the moment.

I am also the design curator for a new 1.5 million ft.2 [139.354,56 m2] tower in the City of London. This is a very exciting project as the objective is to design a vertical village, which will be a real-time social network that will embrace the sociability of how we work today. The aim is to create a different model for what a building can offer, from providing a variety of work areas and amenities, as well as a platform for connection and community with places and events that support collision, collaboration, curiosity, and wellness.

An increasing amount of corporations are attempting to adapt this model, but it’s not as easy as it might seem on paper. Why do you think some corporations fail when they try to implement the social workplace into their company?

I think that there are several reasons for unsuccessful adaptation. Number one, there is always a disconnect in large corporations between workspace and what motivates attracting and retaining talent. More often than not, the space comes from a traditional perspective, and the main objective is always to reduce costs without measuring what impact it might have on people’s engagement and productivity.

The times I have seen a social workplace successfully implemented into a corporate landscape is when the senior leadership recognize the role and value that physical space has in conveying the culture and values of the organization. However, in order to make it happen, it requires bringing together HR, IT and real estate in order to create an integrated people-centric experience.

What needs to happen in order to guide corporations in the right direction in regards to the future of work?

There are several elements. When you are helping people embrace something different, you have to get them to understand what they are currently doing.

80 percent of large corporations will still try to provide efficient office space, which will be adequately designed and laid out, but will still assume that people will come in and work at their desk all day long. The reality is that desk space tends to be utilized on average 40 to 50 percent of the time on a typical day. People today work in a variety of locations, and they are not always sitting at their desk, thus the space remains under utilized and does not support collaboration nor inspire employees. When in these situations, I ask what it is the company is trying to achieve and try to hold up a mirror to reflect back to them the actual messages that their current space communicates.

Despina Katsikakis

By creating awareness, companies can understand the disconnect and clarify what their message should me. Addressing changes in the physical environment is always aligned with guiding them through a process of creating the right culture and behaviors to support their business. Space cannot just look different it needs to also feel different through the way people actually work, interact and engage with one another.

How has the development of Social Workplaces changed the way that corporations value and find talent? Have there been some setbacks, i.e. difficulty finding appropriate employees?

I think the issue with talent is always independent from the economic cycles. Whether there is a crisis or not, organizations are always looking for talent, but what has shifted in the last few years is that employees want to have choice and flexibility, as well as authentic sociability and a sense of well-being. For that reason many individuals are now choosing not to work for big corporations because they have the flexibility to fulfill a variety of roles. Thus, it has become much more difficult for employers to access talent, so now they need to embrace a dispersed talent network which is not hierarchical but rather more reliant on skills and open sourced innovation.

Like major corporations, has this transformation affected the real estate sector? Are there ways that they can adapt and make space more readily available? What do they need to do to meet the needs of contemporary lease agreements?

Yes, definitely. Much of the current innovation taking place in the workplace comes from outside, like coworking environments, and the real estate industry recognizes that. Corporate occupiers are now looking to increase their real estate flexibility and access talent in different ways. Also, the same organizations will want flexibility through ‘spaceless expansion’, which is interesting because it means that from a real estate point of view, they will need to move away from traditional fixed leases and space in order to embrace flexible and on-demand space.

The workplace transformation is obviously benefitting businesses and employees who are already somewhat established, but what about those who do not have access to these types of resources? Do you think that Social Workplaces could create an equal playing field for various demographics?

I do. This makes me think back to Edu Forte’s presentation at the Social Workplace Conference about shared workspace. The idea that we are working towards creating places where you can bring together various individuals and generations to work side by side and create community creates more room for mobility and is very exciting.

It is always talked about that Millennials want flexibility, but so do Baby Boomers. We need to re-tap into these types of work experiences that inspire and attracts those from all demographics and age groups.

What was your impression of the first Social Workplace Conference? How do you see the conversation continuing? And what would be the necessary steps to ensuring we build a workplace environment that actually meets these needs?

The first conference was really good. Events like Social workplace are hugely important in terms of educating corporate occupiers, investors and users of space, of what the opportunities are. Also, the ability to hear these experiences first hand is very rich.

I think that we are at an amazing time of innovation and change in terms of rethinking how we live and work today. We have more opportunity to collaborate and co-create new environments, and the conference plays an important role in pushing these changes in the workplace today.

Amanda Gray 

Last Friday saw the inaugural Social Workplace Conference, an event that aims to create content and bring insight based on “strong models taking root in community managed workplaces to a wider audience of professionals from the real estate industry and corporate world”. Experts from the fields of design, coworking, finance, and corporate innovation all gathered in London’s design-centric shared office space, The Office Group, for a productive day of talks and workshops.

The Social Workplace is shifting the way we view physical space

Presentations addressed topics such as a non-traditional user-centric approach to architectural design, which Oliver Marlow from Studio Tilt, a design and architecture studio known for its unique codesign methodology, explored in relation to the current systemic changes taking place in the workplace.

Attendees at a Workshop, Social Workplace, 2015

Despina Katsikakis, of Barclays Corporate Real Estate, brought to light some important statistics taken from a recent Gallup study, which states that 80 percent of office space still hasn’t changed over the past 10 years, thus continually limiting choice and control.

Despina’s presentation offered alternatives to addressing how to deal with these setbacks, by comparing contemporary office space to cities. Like the urban environment, “the office of the future should act as a social condenser that is exciting, spontaneous, and non-linear”, she explained.

Social capital matters more than monetary gain in today’s work culture 

The general feedback from most participants was focused on an interest in the developing relationship between the corporate and coworking world. Alex Hillman, founder of Indy Hall, a successful coworking space based in Philadelphia, brought home the point that the Social Workplace Conference is a chance for people working in various industries to hear each other out and work towards actual change, not only in their offices, but also in their communities.

Edu Forte, founder of Betahaus Barcelona, discussed the process of cocreation. Through this process, the coworking model allows room for the community to develop the physical space as well as programs that meet their needs.

Stefan Kiss, who has been working in the office furniture industry for over 25 years, and Séverine Blanchard-Jazdzewski , executive of the Orange Digital Transformation program, brought up several point as to why corporations today might be struggling. Stefan discussed the relationship between design and the “human factor”, which he believes once more harmonious, will help transform the current workplace. As for Séverine, she talked about the ways in which companies can meet the need of their employees and their ultimate goal of transforming Orange into an incubator for new collaborative workspaces.

What does the future hold?

Nathan Waterhouse, OI Engine

The Social Workplace wrapped up the day by giving attendees that chance to interact and participate with the speakers. Several workshops were given, tackling topics such as “How to create value from the social workplace model: Programming, events and cross-fertilisation to ignite culture”, led by Simon Pitkeathley of Camden Town BID.

The Final panel, which was led by Kursty Groves Knight, featured Tom Day, from Travel Tech Lab, Steve Pette of Central Working and founder of London’s Bow Arts, Marcel Baettig. As Kursty is an expert in helping organizations to cultivate progressive cultural and physical environments, the panel reflected on the day’s events, discussing everything from catalyzing a community, to monetizing the workspace through partnerships that work with one’s personal philosophy.

Overall, attendees expressed their excitement in regards to future events. As conference goers headed down the bar for a bit of wine and networking, Alex Hillman of Indy Hall, reflecting on the conference, remarked: “The Social Workplace conference marks the beginning of a conversion that needed to be had, but the most exciting part is what comes next”.

Presentations from the conference are available on Slideshare and also Linkedin.

Amanda Gray

Steve King, partner at Emergent Research, is an expert in the changing workplace. Emergent, is a “boutique research and consulting firm focused on the intersection of small business and the future of work”. Recently, Steve wrote an article for Small Business Labs, exploring the rise of social offices, so we caught up with him to learn more about the future of the social workplace.

Hi, Steve. Why did you decide to look at the Social Workplace as an example to highlight the changing nature of work?

For several years we’ve been exploring the increasing integration between work and life. We’ve also been trying to better understand the linkages between the social side of work and how it relates to productivity, work engagement, and worker wellbeing. Our interest in the Social Workplace is a natural outgrowth of this.

How would you define the “Social Workplace” and how is it representative a new model of work?

Our work in this area is focused on coworking spaces, which are definitely a form of social workplaces. Our most recent survey research shows that the social side of coworking spaces is a key reason people are members. Key findings on this topic from our survey include:

• 87% of members report they meet other members for social reasons
• 54% after work and on weekends
• 33% during work hours
• 89% reported they are happier being a coworking member
• 83% reported they are less lonely since becoming a coworking member
• 78% reported that coworking helps keep them sane

11% even reported they had dated someone the met at coworking facility. This is not to say that work isn’t getting done:

• 84% said they were more engaged and motivated when coworking
• 67% said coworking improved their professional success
• 69% said they feel more successful since joining a coworking space
• 64% of the respondents said their coworking networking was a very important (26%) or an important source of work (38%)

Our definition of the Social Workplace is that it is a place where the boundaries between work lives and personal lives are permeable and blending. As this data shows, coworking spaces fit this definition.

We study coworking spaces because we see them as a leading indicator of where work is going – and because of this we believe the social/work blending at coworking spaces is a strong signal that this trend will continue to grow.

How has the development of the social workplace influenced the culture of work? And what does social work environment offer that a traditional one does not?

Steve King

We think the culture of work is slowly changing in ways that allow more workers increased levels of work autonomy, control and flexibility.

You’ll see these same words in other answers. This is because our research pretty much always comes back to these 3 attributes. If a worker has them, he/she is much more likely to be engaged, productive and happy at work than those who do not.

We think Social Workplaces tend to be places where people have these work attributes, and we believe as the benefits of the Social Workspace becomes better known they will spread.

A good metaphor is “casual dress”. The technology industry moved to much a more casual dress codes starting in the 1970s. Over a period of a decade or so it became clear that workers liked this change and productivity was likely increased. Over time – a long time – casual dress (at least part of the time) spread to pretty much all industries (at least in the U.S.).

We see the same thing happening with social workspaces.

Has your research shown that the social workplace becoming more widely accepted? 

As mentioned above, we see coworking spaces as a leading indicator of general work change. This means it’s likely the type of work/life blending we’re seeing at coworking spaces will become more common in all types of work environments.

How are the expectations of the modern workforce different from previous models? What has changed in the workforce over the last 5 years? What are the current expectations?

We’re seeing a shift towards more emphasis on working to live over living to work. Millennials are talked about a lot when it comes to this shift, but all generations are showing more interest in better work/life balance. Pretty much everyone is also looking for more work autonomy, control and flexibility.

Some people think that happiness in the workplace isn’t really important, but recent studies are showing it actually does improve productivity, would you agree? Do you have any examples to back this up?

It’s easy to dismiss happiness in the workplace as not being important, but too many studies show happiness and productivity is tightly linked. It’s also self-evident – who doesn’t think they are better at work when they are happy?

Our research on independent workers (the self-employed, freelancers, independent contractors, etc.) shows a strong correlation between productivity, worker views of their professional success and happiness.

Put more simply, those that are happy at work do a better job and consider themselves more successful.

Coworking has been a solid example of changes in attitude towards workplace culture, do you think it will continue to grow and improve? Do you think it is possible for larger corporate entities to integrate coworking into their business model?

There are no signs coworking is slowing down – if anything on a global level the growth is accelerating. Our forecast is for rapid continued growth out to 2020 and beyond.

Corporations are already integrating coworking into their business models. This is especially true when it comes to close partners and suppliers. We expect this to continue, to expand and to become more common in the early 2020s. Remember, workforce shifts tend to happen relatively slowly.

Do you think that changes in the workplace will also affect various business platforms, such as real estate?

We do. In particular the long term lease (10 years or more) doesn’t really work given the amount economic volatility, uncertainty and change that exist today. We think more firms will choose “workplace as a service” models that provide more business flexibility and agility. This will lead to major changes in commercial real estate. Again, these changes will not happen quickly – but they will happen. The rapid growth of firms like WeWork and Industrious are examples of this shift.

Amanda Gray

Central London commercial property researcher, Sophy Moffat, is an expert in real estate market trends. She is currently the head of the Central London research team at DTZ  (recently merged with Cushman & Wakefield), which offers investors, tenants and developers industry knowledge, in order to help them find the best solution to their accommodation needs.

Sophy will be speaking at this year’s Social Workplace conference in London, and we caught up with her to learn more about her latest research project ‘How You Work’.

Hi Sophy, what are the current trends you are seeing in the real estate and commercial property market in London?

Firstly, there are attempts to attract and retain talent in the face of global skills shortages, which means many businesses are taking a more employee-centric approach when it comes to real estate. Ultimately, this means that they are placing increased emphasis on workplace strategy and design.

Secondly, the head count in high-cost locations is under review; many firms are thinking about what roles need to be located in New York, London and so on. Also, many businesses are opening or expanding into additional hubs in more affordable locations.

Thirdly, technology is of growing importance. It helps ensure that tasks are simple, space is optimized, and remote working and cross-border collaboration are possible. Making room for flexibility and fostering innovation, as well as technology helps to optimize space and ultimately reduces real estate costs.

Overall, the trends we are seeing are centered on workplace strategy and design, as well as technology-enablement, location, and cost.

What do today’s tenants expect from a commercial property? Have those expectations changed in recent years?

In London and other gateway cities, the majority of global businesses we work with seek Grade A office space. That’s usually a given. It’s the social aspect – outside spaces, work-hubs, breakout areas, atriums, gym-quality services – that are of growing importance. This is because the world of work is changing: the ‘social workplace’ is no longer sought by the tech, creative and media sectors alone, but by a growing pool of large corporate tenants. Additionally, technology companies may have been first to customize their own unique experience around a core product and there is also a growing expectation that property should work like that too.

How has the transition from traditional office space to the “social workplace” affected the property market? Has it been a positive change? If so, why?

Having a more social, employee-oriented office is generally seen as positive. Perhaps most exciting for gateway cities globally is the fact that the ‘social workplace’ is playing an integral role in urban regeneration. When we look at regeneration schemes and concepts including King’s Cross in London, Dumbo Heights in Brooklyn, Factory Berlin and Fuxing Plaza in Shanghai, it can be seen that flexible office providers like WeWork and The Office Group, who epitomize the ‘social workplace’ are early stage tenants of this movement.

Thus, forward-thinking developers will choose to incorporate a social aspect, knowing that the vital injection of business diversity that stimulates many of the economic and social dynamics is needed in the workspace.

Sophy Moffat

What have coworking spaces and social workplaces done for commercial property? Have they improved their value? If so, how?

So far, there aren’t many hard and fast stats on coworking because it is a relatively new industry. But, it is clear that the adoption of Activity Based Working – which has been the subject of various research studies does create value.

In 2002, Deutsche Bank started to introduce ‘db Smart Office’ – a new way of working within the organization that provided a wide range of settings to support the full spectrum of working tasks, from collaborative team space, to heads-down working areas. The aim was to help promote a multi-functional use of office space, encouraging communication, flexibility and also privacy.

The benefits so far have include reduced occupancy costs, due to reduction in spatial requirements projected to be between 10-30%, recouping of associated project costs within only 24 months due to savings made. We have also seen improved employee productivity at work, better technology in the workplace, and the ability to increase employee populations without additional real estate expenses. So yes, encouraging communication and flexibility do seem to create value!

What changes does the commercial property market have to make in order to meet the needs of today’s worker?

As businesses adjust to the realities of increasing rents and the rapid pace of a globalized, technology-enabled market, one of the biggest challenges they face is people.  Businesses will find that ‘social workplace’ trends are not simply about creating open plan layouts or adding cafés, but also about giving people control and flexibility in their environment. This is all about enabling connections and creating a community beyond corporate meetings, as well as allowing employees to work in ways that give them meaning, and purpose.

The principles embodied by the ‘social workplace’ can help surmount a range of challenges. As Jay Cross, president of Related Hudson Yards, puts it: “You not only want to have a smart phone today — you want to live in a smart building and a smart community”.  What the commercial property market has to do is keep up with tech, design, and new workplace strategy trends.

What will you be speaking about at this year’s social workplace conference?

I will be speaking about our latest research project ‘How You Work’ which, explores the trajectory flexible offices have taken by analyzing growth determinants and assessing the impact of modern cultural trends on the demand for flexible working.

The report shows how companies in New York, London, Shanghai, and Berlin are using flexible workspaces to share resources, reduce infrastructure spending and increase employee efficiency. It will also look at how talent recruitment and retention are critical drivers of the flexible office market.    www.dtz.com/howyouwork

Amanda Gray

Inspired by the coworking movement, corporations around the world have started to break down their cubical walls and replace them with open-plan workspaces in order to ease both their business and employees into the workplace of the future.

Yet, there are still some types of enterprise that would seem to have a hard time redefining themselves, and one of those is the bank. The banking industry seems to be defined by the barriers set between the customer and the teller. A space that can be utilized only for business transactions and leaves little room for collaboration and change.

As we prepare for the upcoming Social Workplace conference, we set out to find how far coworking’s reach has extended and found that some banks are already adopting the model. We found 5 international banks that are reaping the benefits of coworking, whether it’s supporting an existing space or even opening their own.   

NAB, Australia

The Australian Financial Review recently wrote piece highlighting the convergence of banks and coworking spaces. This is not just good for employee well-being, but the growth also gives anyone with a real estate footprint the chance to cater to the market. The National Australia Bank has opened their own space, The Village, which has seen great success. For banks, the coworking and social workplace model, gives them the chance to use their space more efficiently and also attract new clients while satisfying the current ones.

St. George Bank, Australia

St. George Bank, owned by the Westpac Banking Corporation, opened their first space last year and has just recently opened a second one. Phillip Godkin explained in an article on AFR that the coworking model has created a sense of community amongst their small – businesses customer, which has been good for the bank overall. Their space, Business Hub, is committed to helping small businesses get their start and offers memberships to those who are both customers and non-customers.

BNP Paribas Fortis, Belgium 

Located in the center of Brussels, co. Station is home to a variety of young companies and business starters “geared to supporting fledgling digital enterprises at the growth stage – known as ‘scale-ups’ – which are in search of the right people with the right expertise to help them take the next step”. The space has forged a partnership with Belgian bank BNP Paribas Fortis, in order to offer the resources to innovative companies that will ensure their success in an increasingly social ecosystem.

KBC, Belgium 

In cooperation with BelCham, the Belgian-American Chamber of Commerce, KBC bank opened a shared workspace in mid-town Manhattan, Atelier. The space caters to members who are looking to expand their business in the United States, and offers regular meetups that aim to help their coworkers to become acquainted with what’s happening in the European business world as well as in the US. Coworkers range from family offices, to Angel investors; VC’s and various selected members that focus on entrepreneurial projects.

Silicon Valley Bank, USA

The Silicon Valley Bank doesn’t have it’s own space but is part of the “urban core” strategy, which utilizes coworking spaces in order to become more approachable. In Austin, Texas, the bank moved from their office building to a location that puts them in close proximity to coworking spaces like WeWork.

As Silicon Valley Bank is dedicated to working with tech companies; being close to open workspaces allows them to have access to a pool of local entrepreneurs, which ultimately brings in new business.